Track my order
IMPORTANT : We would like to inform you that once your order is confirmed and shipped, you will receive a notification by email (Please check the inbox associated with the email address you used when placing your order or, if not, your spam folder)
Please avoid contacting us if your order is still within the expected timeframe or just shipped, and wait until the end of the announced maximum delivery period on our delivery information page, otherwise this may cause delays in email processing, thank you for your understanding.
If you are unable to log in or cannot track your order through your account, in this case do not worry, we will inform you by email about the status of your order, especially at the time of shipment, without needing to contact us, and sometimes the tracking information may take time to appear while your order is already on its way.
We invite you to contact us by email after the promised delivery times indicating your order number, we will be happy to assist you, however, due to external factors, delivery times may be slightly extended. your patience is appreciated.
For more information on our delivery times, click here or if you have any questions, feel free to contact us here
You can check if your order is confirmed or not yet by logging in here (only if you already have an account).
If the delays are significantly exceeded without any news from us and without any reason, do not hesitate to contact us. We will be happy to assist you. Please indicate in the subject of your message: Request for news – Package not received.