1 - Right of return

In accordance with current legislation on distance selling.

You can make a return within 30 days of receiving your package without paying any penalties, except, where applicable, return costs.

2 - How to make a return request?

The return request must be made by email, specifying the reason for return with supporting photos.

Email: contact@mes-culottes.com

To be eligible for a return, your item must be unused, meaning in the condition in which you received it.

We will study the customer's request within 48 to 72 working hours. All return instructions will be sent by email as soon as the request is validated.

And we apologize in advance because we are processing a large number of emails and orders at the same time, so the waiting time for a response is longer than usual. Thank you for your patience .

So if your request is approved , you will receive an exchange or refund.

- Exchange

We replace an item, if it is defective, damaged or different item received in error. If in this case you wish to exchange it, send us an email with a photo of the item received and the order number.

For example, if you ordered a pair of panties or a swimsuit in size S but you received size M, in this case we will proceed directly with the exchange and also reimburse you for the return costs.

3 - How to send the products?

In order to limit return costs, the customer can return the product without the original packaging and it must be sent with a tracking number to ensure traceability of the shipment in the event of a transport dispute.

Please follow these steps:

1. After receiving our return agreement by email, wait for us to send you the return instructions with the address then place the products in the original envelope (if not, choose an envelope or box of similar size)
2. Write down the order number on a small piece of paper.
3. Close the envelope carefully.
4. Drop off your package at the post office or a relay point of your choice, making sure to keep your proof of deposit.
5. Finally Contact us indicating the return date, tracking number and shipping receipt.

Return costs are the responsibility of the customer. except for a few situations as stated above in case of item or size error.

4 - How does the exchange or refund work?

Upon receipt of the returned products, We will inspect the references. If they comply with the return policy, the exchange or refund will be made within 14 days. The customer's bank account will be credited within 3 to 20 days from the refund date.

Article L221-28 of the Consumer Code: The right of withdrawal cannot be exercised for the following contracts :

- Sale, promotional and personalized items are not refundable but we accept exchanges.

5 - NON-RECEIPT OF THE ORDER

The customer is required to take the necessary steps to receive their package.

In case of non-delivery, we will do what is necessary to deliver the package as soon as possible . However, due to external factors, delivery times may be a little longer, but in general our packages arrive on time to our customers, your patience is appreciated .

On the other hand, if the package is returned to us by the carrier, for example because of an incomplete address, in this case the return or the refund will be made.

And in case you received your order incomplete , don't worry, sometimes we ship the order in several separate packages due to a stock shortage of some items.